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Stainless Steel Water Bottles, BPA Free Bottle, Baby Drink Bottles, Safe Water Bottles, Sports - Green Canteen
Green Canteen

Policies

By using our site, you are agreeing to comply with Green Canteen's policies.

Terms & Conditions

  1. Placing an order
    1. Placing an Order online is a legally binding contract. Each Customer will be provided with a Tax Invoice.
    2. Green Canteen (Aust.) Pty Ltd reserves the right to cancel and refund any Order at any time at Green Canteen (Aust.) Pty Ltd's discretion.
    3. Changes made to any Order after the Order and payment has been processed may at the discretion of Green Canteen (Aust.) Pty Ltd incur an additional fee of $6.50 which will be paid by the Customer.
  2. Payments and Shipping
    1. Products are listed in Australian Dollars and are offered to only Australian residents at this time. However, if you are an international buyer and wish to purchase a Green Canteen product, please email us at info@green-canteen.com.au or complete the Contact Us form.
    2. All prices for Products listed on the Green Canteen (Aust.) Pty Ltd website are inclusive of GST but exclusive of shipping costs.
    3. All Orders will be subject to the terms and conditions set out in these Terms and Conditions.
    4. Failure to pay an Order in accordance with these Terms and Conditions may result in debt collection measures taken by Green Canteen (Aust.) Pty Ltd to recover monies and the Customer will be liable for any recollection costs incurred by Green Canteen (Aust.) Pty Ltd.
    5. Green Canteen (Aust.) Pty Ltd uses the services of the National Australia Bank's National Secure Internet Payment Service to process payments through this website and the E-Way gateway system.
    6. All orders will receive a confirmation email in the form of a Tax Invoice.
    7. The Customer must provide Green Canteen (Aust.) Pty Ltd with a valid shipping address which includes a post office box.
    8. Orders for in-stock Products will be dispatched by Green Canteen (Aust.) Pty Ltd usually the same day that an Order is received by Green Canteen (Aust.) Pty Ltd.
    9. Products will normally be received by the Customer within 3-7 Business Days of the Order being placed.
    10. Green Canteen (Aust.) Pty Ltd will use its best endeavours to ensure products are delivered on time.
    11. Products not in-stock at the time the Order is made will be received by the Customer within 3-7 Business days of the relevant Product being received by Green Canteen (Aust.) Pty Ltd.
    12. The Customer will be notified where there is delay of more than 14 days on an out of stock Product. In these circumstances, the Customer will have the option to receive a refund or credit for the outstanding amount of the Product where they have already paid the amount due.
    13. Green Canteen (Aust.) Pty Ltd uses Australia Post as its primary provider of Product delivery.
    14. Green Canteen (Aust.) Pty Ltd shall apply shipping and handling charges dependent on delivery location of each Order.
  3. Cancellation
    1. Customers should select Products carefully as Green Canteen (Aust.) Pty Ltd is under no obligation to cancel Orders and refund monies where an incorrect decision or selection has been made.
  4. Compatibility
    1. Green Canteen (Aust.) Pty Ltd is under no obligation to ensure compatibility between components.
    2. It is up to the customer to first research and confirm that a part will be compatible and suitable for their application prior to purchase.
    3. Green Canteen (Aust.) Pty Ltd will not be held liable for any damages or losses caused by compatibility issues.
  5. Return of Products
    1. All Goods are packaged and checked to ensure that the Products are delivered in a satisfactory condition.
    2. Customers should contact Green Canteen (Aust.) Pty Ltd's Customer Service Department warranty@green-canteen.com.au with any concerns regarding:
      1. defective or damaged Products; or
      2. wrong Products delivered, within 10 days of the Customer's receipt of the Products.
      3. bottles and accessories can be returned to: Green Canteen (Aust) Pty Ltd, PO Box 390 Mount Lawley, Western Australia, 6929, Australia.
  6. Warranty Information
    1. Green Canteen (Aust.) Pty Ltd offers a 12 month warranty on products purchased from the company. Customers should note that a Green Canteen (Aust.) Pty Ltd warranty may be void where a Customer:
      1. operates a Product outside the Green Canteen (Aust.) Pty Ltd documented specifications;
      2. intentionally damages a Product.
      3. bottles and accessories can be returned to: Green Canteen (Aust) Pty Ltd, PO Box 390 Mount Lawley, Western Australia, 6929, Australia.
    2. Customers should contact Green Canteen (Aust.) Pty Ltd's Customer Service Department on warranty@green-canteen.com.au with any concerns regarding warranties.
  7. Title to products
    1. The customer agrees that property and ownership in the Products will not pass to the Customer until full payment for the Order and all other amounts owing by the Customer to Green Canteen (Aust.) Pty Ltd have been received by Green Canteen (Aust.) Pty Ltd.
  8. Limitation of Liability
    1. No liability whatsoever (except as provided by the law) will be accepted by Green Canteen (Aust.) Pty Ltd for any damages or losses arising from or as a consequence of either late delivery, misdelivery or non-delivery of goods or any other act or default on the part of Green Canteen (Aust.) Pty Ltd or any employee, servant, agent or contractor of Green Canteen (Aust.) Pty Ltd in relation to an Order.
    2. Green Canteen (Aust.) Pty Ltd's liability is limited to the cost of the Product purchased from Green Canteen (Aust.) Pty Ltd.
    3. All of the Products sold are to be used at the Customer's own risk and Green Canteen (Aust.) Pty Ltd is in no way liable for any loss, damage or injuries suffered from installation or use of the Product.
    4. All images displayed on this website are for illustrative purposes only, and all specifications shown are true and accurate to the best of Green Canteen (Aust.) Pty Ltd's knowledge at the time of publication.